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Frequently Asked Questions

Whether you are buying that perfect piece of jewelry or selling something special, get the help of an expert.


Frequently Asked Questions

What are your store hours?

Monday through Saturday 10:00am to 6:00pm

Do you have gifts for any budget?

Yes. We offer a wide range of jewelry and gifts starting at $15.00 and up. We have affordable silver jewelry to hand selected fine jewelry and even one-of-a-kind custom-made pieces. Unforgettable can find a unique piece of jewelry for any budget.

Does Unforgettable have a financing option?

Unforgettable offers a six month no interest financing option through GE Money. We also offer an in-store payment plant that requires 20% down and a 20% payment each month with no interest. See any of our staff to learn how to apply or for more information.

I’m looking for a unique gift. What do you offer?

We take pride in hand picking each piece that is displayed in our showroom. From a simple pendant to extraordinary carved pearl earrings, Unforgettable has a piece for any occasion. We also offer a great selection of one-of-a-kind pieces created by local artists. You are sure to find something different and unique.

I don’t know anything about diamonds. Where should I start?

Education is very important to us and we know there is a lot of information out there. Sit down with one of our GIA (Gemological Institute of America) trained staff to learn everything you need to know. Come into our store and let us teach you about the Four C’s: Clarity, Color, Cut, and Carat. We will explain how diamonds are graded, and will show you examples under a microscope so that you can learn the necessities. In a relaxed atmosphere, enjoy a hands-on experience that will leave you confident in one of the biggest purchases of your life.

What is your return policy?

We want our clients to be happy and confident in their purchases. We allow a thirty day return on non-custom orders for full in-store credit.

Do you do repair work?

Yes. Unforgettable offers repair work on most jewelry. Our jeweler has worked in the jewelry industry since 2002 and has a typical turnaround time of 48 to 72 hours. Stop by and get a quote for any of your jewelry repair needs.

I never know what to get my significant other. How can Unforgettable help me?

We offer an in-store wish-list program. Have your significant other come in and pick out pieces that they like. We scan this information into our computers and have a list of their favorite selections for you to choose from. Guys, send in your ladies and make shopping an ease.

Do you do appraisals?

Unforgettable does provide appraisals on jewelry. Appraisal prices are $50.00 for the first piece and $35.00 for each additional piece. Typically, an appraisal takes 24 – 48 hours to complete. Multiple items will take longer. On more complicated pieces, additional research time may be needed. For special circumstances, please call our staff to make an appointment at (803) 779-3636.

Does Unforgettable buy broken or unwanted jewelry?

Yes. Unforgettable will give you an honest quote on buying your scrap gold jewelry and will give you top dollar for it. Come in for a quote today!

Does Unforgettable do custom work?

If you have a design for a piece in mind, we have a wonderful jeweler who is able to make a computer generated image of your creation. It can be made for you in a few weeks time.


    2511 Devine Street Columbia, SC 29205

    (803) 779-3636

    Monday through Saturday, 10 a.m. - 6 p.m.